Returns & Shipping
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at vennis-delapaz-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution. Because products are made to order, we do not accept general returns or sizing-related returns. Please read below for more details:
ACCEPTED PAYMENT METHODS
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
⛟ DELIVERY DETAILS
To ensure the fastest delivery and a smaller carbon footprint, your order is automatically routed to the portal nearest to your location. We currently utilize specialized production hubs in: 🇺🇸 The United States, 🇨🇦 Canada, 🇬🇧 United Kingdom, 🇪🇺 European Union, 🇦🇺 Australia
We ship to over 180 countries ᯓ ✈︎ globally! These orders are fulfilled from our nearest international hub and may take 10–30 business days to arrive depending on your local customs processing.
Please note that shipping fees for international orders are calculated based on the destination country. All applicable customs, duties, and taxes are the responsibility of the customer and non-refundable.
Shipping Delays
While we ensurely deliver our products on time, please understand that occasional shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier disruptions. We appreciate your understanding in such situations.
⃠ CANCELLATION
Poduct Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
❔ Damaged/Quality Issues
Item's Damaged Upon Shipment?
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Afterwards email the issue and sent a clear photo of the damaged product on our contact team.
↻ Refund Policies
PRODUCT ORDERS REFUND POLICY
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
LOCKED MESSAGES REFUND POLICY
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.vennisdelapaz.com. We’ll be happy to troubleshoot the problem and find a resolution for you.