Support/FAQ's

All original character designs, artwork, and branding under the "Vennis Delapaz" and "The Fallen Humans" (Studio Iterations) series are the intellectual property of Vennis Delapaz. Unauthorized reproduction or distribution of these specific designs and assets is strictly prohibited.

UNDERTALE® is a trademark of Royal Sciences, LLC. The concepts of the Human Souls and the Underground lore are the property of Toby Fox. This is a fan-made project created by Vennis Delapaz Studio. This project is not affiliated with, endorsed by, or sponsored by Toby Fox or Royal Sciences.

The Vennis Delapaz merchandise is fulfilled from multiple different locations globally, the reason for this is to reduce shipping costs for you! But exactly where it ships from is in the hands of our supplier and is based on your location. Certain products may only be able to be shipped from one location, which could mean that the shipping time or costs are increased. This will be displayed in the product listing description. But in general your items should ship from the nearest fulfilment location.

Please double check the postage costs when you are placing your order. This is displayed at checkout. Costs may be separated into different shipments depending on the product origin

Returns & Shipping?

You can find more details and information about that in this page right here: https://vennisdelapaz.com/pages/returns-and-shipping

ⓘ ‎ Rules/Policy

Promotional Codes

We have a variety of offers and promotional codes throughout our promotional periods. Promo codes cannot be combined, stacked or used in conjunction with any other offer. if two or more are entered, the code with the best value is automatically applied.

It can only be used once per account so please keep the codes and your account information confidential. Promo offers cannot be retroactively applied to your account if forgotten at checkout.

Terms of Service?

You can find our terms of service here: https://vennisdelapaz.com/pages/terms-of-service

Privacy Policy?

You can find our Privacy Policy here: https://vennisdelapaz.com/pages/privacy-policy

☎︎ Contact

For collaborations or business and merchendise related of your general orders and shipping support, please email: vennis-delapaz-shop@support.fourthwall.com

Thank you for the support and for choosing our merchandise! We are committed to delivering your orders with care and efficiency, and we appreciate your trust in our services.

❔ Random FAQ's

If sans undertale can just reset the entire timeline, he'd probably mess it up and probably meet superman, yknow what i am sayin? - Napstabeats 2027
How is napstabeats not arrested yet? - Rad Patik 2024
wyf - Cubistical 2023
youtuber and a studio animator - Vennis Delapaz 2025 (SPOILER: he did become one)
Napstabeats, spongetale era is no more. - Rad Patik 2078
Napstabeats joke in the big 2026 - Trio 2013

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⠀⢰⣿⣿⣿⡿⢷⣤⣙⣿⣿⣿⣹⣿⣿⣿⣿⢿⣿⣯⣿⣿⣿⣿⣿⣿⢤⡎⠀⠀
⣴⣿⣟⠛⠋⣢⡤⣽⣿⣿⠯⠛⠟⠛⠏⠛⠣⡿⣿⡿⣿⣿⣿⣿⣿⣿⢺⠇⠀⠀
⣿⣿⣿⡩⠽⣻⢿⠛⠉⠀⠀⠀⠀⠀⠀⠀⠀⠈⠙⢿⣿⣾⣿⣿⣿⣿⠸⠀⠀⠀
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⢻⣿⡙⠃⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⣠⣾⠟⠉⠁⠈⠛⢧⡠⢜⣿⣿⣿⣿⣧⠀
⢸⣿⢡⣀⡀⠀⠀⠀⠀⢀⠀⢀⣴⣿⠟⣁⠄⠂⣁⣄⠀⠀⢣⢈⢿⣿⣿⣿⡉⠀
⠀⢹⡟⠉⠛⠻⠿⣶⣄⡀⠉⢰⠞⢁⣨⠖⢿⠿⠉⠉⠁⠀⠀⢇⠘⣿⠝⣻⣇⠀
⠀⠀⣧⠀⣀⣤⣴⣴⣢⢼⠀⠀⠓⢄⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⢻⡏⢆⠃⣿⡀
⠀⠀⣿⠐⢏⠨⠋⠁⠀⡞⡆⠀⠱⡈⠂⠀⠀⠀⠀⠀⠀⠀⠀⠀⢾⡇⠤⢠⣿⠁
⣠⣀⣿⠀⠀⠀⠀⠀⠀⢰⡇⠀⠀⠱⣀⠀⠀⠀⠀⠀⠀⠀⢀⡆⠀⣿⣶⣿⠋⠀
⣿⣿⣿⣇⠀⠀⠀⠀⠀⢠⠀⠀⠀⠀⠀⢳⠀⠀⠀⠀⠀⢠⡟⠀⠀⣿⣿⣿⣶⡇
⣿⣿⣿⣿⣆⠀⠀⠀⠀⠰⣳⣴⠖⢉⠭⠊⠀⠀⠀⠀⠀⠈⠀⠀⠀⣿⣿⣿⣿⡇
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⣿⣿⣿⣿⣿⣿⣿⣯⡢⡀⠀⢤⡐⢉⡉⠭⠤⠘⠁⡀⠀⠀⠀⢀⡞⠀⣷⡘⢿⣿
⣿⣿⣿⣿⣿⣿⣿⣿⣿⣷⢯⠉⠁⠀⠀⠀⣀⠄⠄⠀⠀⠀⢀⡞⠀⠀⢸⣹⡘⣿
⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⡗⠒⠒⠚⠉⠁⠀⠀⠀⠀⢠⠞⠀⠀⠀⠀⡏⡇⢩
⣿⣿⣿⣿⣿⣿⣿⣿⡿⡵⢁⢾⣄⠀⠀⠀⠀⠀⠀⠀⣰⠏⠀⠀⠀⠀⠀⠃⢠⠀
⣿⣿⣿⣿⣿⣿⢟⠟⡌⠘⢅⣾⢻⠢⢄⣀⣀⣀⡤⠞⠁⠀⠀⠀⠀⠀⠀⡄⠘⠀

...The hell? - Napstabeats the german guy in 2026 after vennis sent this to him